At Ribon Gum Private Limited, we are committed to providing exceptional HR advisory and recruitment services. Our refund policy ensures clarity and fairness in our engagements with clients.

1. Non-Refundable Services: Due to the nature of our services, the following are non-refundable:

• Consultation Fees: Fees paid for advisory sessions, strategy discussions, or initial assessments.
• Recruitment Services: Fees for sourcing, screening, and shortlisting candidates, as these are considered completed services once delivered.
• Custom Solutions: Payments for tailored HR strategies, training modules, or employee engagement programs.

2. Refund Eligibility: Refunds may be considered under specific circumstances, including:

• Non-Delivery of Service: If a contracted service was not initiated or provided due to unforeseen circumstances on our end.
• Errors in Payment: For duplicate payments or overcharges, upon verification.
• Recruitment Guarantee: If a replacement guarantee was part of the agreement and we fail to deliver a suitable candidate within the specified period.

3. Refund Process

• Refund requests must be submitted in writing within 15 days of the incident or payment date.
• Include all relevant details, such as the service agreement, payment receipt, and reason for the refund request.
• Approved refunds will be processed within 10–15 business days via the original payment method.

4. Exceptions: Refunds will not be provided in the following cases:

• Delays or interruptions caused by the client, such as incomplete information, unresponsiveness, or late approvals.
• Cancellation of services after work has commenced or resources have been allocated.
• Dissatisfaction with outcomes that align with agreed deliverables, as results often depend on factors beyond our control.

5. Modifications to Policy: Ribon Gum Private Limited reserves the right to update this refund policy at any time. Changes will be communicated via email or posted on our website.

6. Contact Us: For refund-related inquiries, please reach out to us:

Email: info@ribongum.com

Phone: +91 82961 53294

By engaging with our services, you acknowledge and agree to this Refund Policy.